I have frequently run into problems with VA care because there is a BIG gap in service with VA assuming that everyone posses a cellular telephone. I doubt that my Wife and I are alone in this . But, the issue is not even recognized, forget addressed.
The guy at Prescott VA who is supposed to instruct veterans how to deal with this new indecipherable HealtheVet told us that it is not possible to use the new version unless with a cell phone, just this month. We were barely two steps inside and this clown is practically shoving us back out ( No- no physical contact ) .
For years, I have easily used my laptop computer, and self taught, semi literate in that. Now, HealtheVet is useless to us.
Glad to say, he is not typical of VA Prescott staff.
But, it seems to be an institutional thing, this assumption. More of moving away from patient-oriented care.
