Have you ever received an email from VA that prompts you to open it with a one-time passcode or a secure web link? These steps mean that the email has an extra layer of security applied to protect your sensitive information.
Protected emails are easy to open!
To open a protected email, all you need to do is follow the prompts. For example:
If you open an email and see a “Read the Message” prompt, select it. You will have the choice to enter your email account login information, or you can select the “Sign in with a one-time passcode” link.
If you use the passcode method, the screen will refresh with a field to add a passcode, which is sent in a separate email. When received, return to the pop-up screen in your browser and enter the passcode in the designated field and select “Continue.”
It’s that easy! Visit VA’s Accessing Protected Emails from the Department of Veterans Affairs webpage for additional guidance about accessing emails with Microsoft 365, Gmail, Yahoo and more.
VA uses this type of email protection to safeguard VA and Veteran data from privacy breaches and cyber threats while preserving data confidentiality.
